i) How We Use & Protect Your Personal Data & Information(s)

 

Oasis Senior Home Care Limited (“we”, “our”, “us” or “Oasis”) is committed to protecting and respecting your privacy with regards to your personal information and data(s). Oasis, is a private limited company with the company number 13930433 registered at: Suite B, 8th Floor, The Southside Building, 31 Hurst Street, Birmingham, West Midlands, B5 4BD, England.

 

Oasis makes live-in care easily accessible and hassle-free, while you or your relative can continue doing what they love whilst remaining truly comfortable at home.

 

For general enquiries please head/title any correspondences appropriately and address it to info@oasisseniorhomecare.co.uk. A designated officer will be assigned to deal with any matters or any questions you would like to discuss further.

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This Data Protection notice sets out important details about information (“personal data”) that Oasis and other healthcare professionals will collect and hold about you, how we use your personal data and how we protect it. It also provides information on your rights in relation to your personal data.

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This Data Protection Notice/Policy also outlines how personal data relating to service users that are referred to other third party healthcare professionals are used for an assessment in connection with the delivery of your care and wider services we collaborate with.

 

This Data Protection Notice/Policy applies to anyone who receives services at Oasis Senior Home Care ltd and describes how we handle your personal data regardless of the way you interact with us (for example, in person, by email, through our website, by phone and so on). Please take your time to read this Data Protection Notice/Policy carefully.

 

 

ii) Oasis’s Commitment & Obligations To You

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Oasis Senior Home Care ltd. may need to share personal data with other third party service providers and other regulatory and government bodies.

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We take the collection, usage and security of your personal data extremely seriously. We can only use your personal data under law if we have a good reason for doing so.

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While Oasis Senior Home Care ltd. will always use (or “process”) your personal data in accordance with our data protection obligations under the data protection legislation, the law provides examples of those reasons and bases as set out below:

 

Legal bases for using your personal data

Where we use your personal data, including sharing it, as part of our work with regards to day to day operations of our organisation, we will rely on the following legal bases:

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• Contract: using your personal data is necessary to provide and match you and your needs to our wider network of self employed care professions and related services and to fulfil our contract and expectations with you.

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• Legitimate interests: using your personal data is necessary for our legitimate interests and such interests does not cause harm to you as the service user.

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• Legal obligation: using your personal data is necessary for compliance with a legal obligations.

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• Vital interests: using your personal data is necessary to protect someone’s life.

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• Public interest: using your personal data necessary to perform a task in the public interest.

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A legitimate interest is when we have a business or commercial reason to use of your information. But even then, it must not unfairly or unlawfully go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

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iii) What Personal Data We Collect & From Which Source

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You may give us information about yourself when filling in forms on our website https://www.oasisseniorhomecare.co.uk/ (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you use our services, complete a survey, sign up to a newsletter, post material on our site/platforms, report a problem with our site, request further services. The information you give us may include your name, address, email address, phone number, and personal description about the service user and/or the responsible party of the care recipient.

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IMPORTANT: For data privacy reasons, we will only collect information from you directly or via your authorised representative who has confirmed that they are authorised to provide this information on your behalf.

iv) Information we collect from you:

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With regards to each of your visits to our platforms or sites, we may automatically collect the following information:

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• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

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• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services and pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), cookies and methods used to browse away the page and any phone number used to call our service number(s).

 

As an Oasis service user or third party self employed professional, we will collect and use personal data about you including:

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• your name, address and contact details

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• financial information(s), such as debit card details used to pay us and to pay you

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• occupation

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• emergency contact details, including next of kin

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• background referral details

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• Professional registration if applicable

 

Special categories of personal data

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We also collect and use more sensitive personal data (known as "special category data") about you, such as information relating to your physical and mental health. Special category data must be handled even more sensitively than “standard” personal data. For example, if you are a service user we will need to use personal data about your health in order for us to supply self employed professionals for their review to make a decision whether they can support your needs or not as part of our ‘matching’ service we provide on our Oasis network. Your special category personal data will be managed in accordance with the law and this Privacy Notice/Policy and also all applicable professional standards in line with UK laws.

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The special category personal data we hold about you may include the following:

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• details of your current or former physical or mental health. This may include personal data about any healthcare services you have received (both from private divisions directly and other healthcare providers such as GPs, dentists or hospitals (including the NHS) or need, including about clinic and hospital visits and medicines administered. This may also include details of previous healthcare services you have received from other healthcare providers/services to ensure you profile is complete and comprehensive.

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• details of care you have received from others including any images taken in relation to your care

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• details of your nationality, race and/or ethnicity

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• details of your religion

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• details of any genetic data or biometric data relating to you

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• data concerning your sex life and/or sexual orientation

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The confidentiality of your medical information is important to Oasis Senior Home Care ltd. We make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health. In doing so, Oasis complies with UK data protection law, including the Data Protection Act 2018, and all applicable confidentiality guidelines issued by professional bodies such as the ICO (Information Commissions Office).

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Other people’s personal data

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If you provide us with personal data about or another person, you must inform that person about the contents of this Privacy Notice/Policy and above all else consent must be obtained.

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Changes to your personal data

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In addition, if you change personal data which we already hold about you (for instance by changing a pre-populated forms) then we will update our systems to reflect the changes, but our systems will also continue to hold the originally recorded personal data.

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v) Information Received From Other Sources

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We may receive information from other sources, such as from your authorised representatives or your health care provider (e.g. doctor, private medical facility or otherwise) for the purpose of providing services to you. The information received may include: names, address details, authorised representative information and health information.

 

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vi) Automated Decision Making

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We do not use automated decision-making processes during our relationship with you. Applications and decisions are always reviewed manually.

 

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vii) Cookies

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We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies”). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalised service.

We may use both “session” cookie and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

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We will use the session cookies to: keep track of you whilst you navigate the website; keep track of your bookings; prevent fraud and increase website security; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website; and other uses.

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We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html. Our payment services providers may also send you cookies.

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You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this will affect your enjoyment of our site and we will no longer be able to offer to you a personalised service.

 

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viii) E-mail Marketing & Newsletters

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We may make suggestions and recommendations to you that we think may be of interest to you or members of your team / organisation. We will contact you by electronic means (email) or through generic flyers through the post with information about services similar to those which you have shown an interest in.

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We may also use your data, or permit selected third parties to use your data, to provide you with information about services which may be of interest to you, and we or they may contact you about these by electronic/physical letter means only if you have consented to this.

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You have the right to ask us not to process your information for marketing purposes. You can exercise your right to prevent such processing by ticking the relevant boxes on the forms we use to collect your information, or you can opt out of receiving future marketing communications from us at any time by following the directions contained in the marketing email to unsubscribe. You can also exercise this right at any time by contacting us at info@oasisseniorhomecare.co.uk .

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We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregated information about our service users.

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We may also collect personal data about you from other third parties as follows:

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• solicitors or other third parties acting on your behalf

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• your current or former employer, healthcare professional or other healthcare services or benefit provider

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• your family

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• your insurance policy provider

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• experts (including medical experts) and other service providers about your care

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• NHS health service bodies about your care

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• credit reference agencies

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• debt collection agencies

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• government agencies, including the Ministry of Defence, the Home Office and HMRC

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• commissioners of healthcare services

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If you (or the relevant other healthcare providers and other third parties outlined above) do not provide us with the personal data that we ask for, then we may be unable to provide you with our services.

 

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ix ) How We Share Your Personal Data

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We take your privacy very seriously and we’ll only share your information where:

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• we need to for the purposes of providing you with our products or services you have requested;

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• we have a public or legal duty to do so e.g. to assist with detecting fraud and tax evasion, economic crime prevention, regulatory reporting, litigation or defending legal rights;

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• we have a legitimate reason for doing so e.g. to manage risk, or assess your suitability for services; or

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• we have asked you for your permission to share it, and you’ve agreed.

 

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x) Third Parties

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We may share with third parties, including:

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• business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you;

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• with third parties whose products or services we have made you aware of via our Site and you have provided us with your consent to share your personal information with them;

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• fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity;

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• provided you have consented; marketing, market research, advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;

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• analytics and search engine providers that assist us in the improvement and optimisation of the website;

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• any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries for the purposes set out above;

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• in the event that we buy or sell any business or assets, including the sale of an individual website owned by us, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and

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• if Oasis or substantially all of its assets are acquired by a third party, in which case personal data held by it about its members and customers will be one of the transferred assets.

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xi) Aggregated & Anonymised Data

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Where we have made your information anonymous, we may share this outside of Oasis with partners such as research groups, universities, advertisers or connected sites. For example, we may share information publicly to show trends.

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xii) Storage of Your Personal Data

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The data and information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including, in particular, the United States. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. By submitting your personal data, you agree to the potential of this transfer, storing and/or processing overseas. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Data Notice/Policy.

 

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xiii) Data Transmission & Security

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Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site; any transmission of your data is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Our site may, from time to time, contain links to and from other websites of our members and associate member organisations, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

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xiv) How Long We Keep Your Information

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We will retain your personal information for as long as you use our services and for a reasonable time thereafter. After you have terminated your use of our services, we will retain your personal information for up to 10 years and thereafter may store it in an aggregated and anonymised format.

 

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xv) Your Rights

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• Access to information. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with Data Protection Laws by contacting us at info@oasisseniorhomecare.co.uk .

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• Object. You may object to our use of your personal data for any purposes which is based upon our legitimate interest as its legal basis. You can object by contacting us directly.

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• Consent. You may withdraw your consent to any processing of your personal data at any time by contacting us.

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• Rectification. You have the right to rectify any personal data held about you that is inaccurate. Your right of rectification can be exercised by contacting us.

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• Erasure. You may have the right to erasure of personal data held about you by contacting us.

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• Complaints. In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at info@oasisseniorhomecare.co.uk and it is our endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the UK’s Information Commissioner’s Office.

 

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xvi) Changes to Our Policies

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Any changes we may make to the Data Protection Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check this page frequently to see of any updates or changes to this Data Protection Notice/Policy.

 

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xvii) Contact

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Questions, comments and requests regarding this policy are welcomed and should be addressed to info@oasisseniorhomecare.co.uk .